Shipping Information
Shipping Process
- Free Shipping on Orders over $399 via USPS within the Contiguous 48 States
- We Inspect the Fabric Before We Ship
- We Only Ship to the USA
- Authorized Returns are Not Refunded Shipping Charges. Please Read Our Refund Policy.
- Closeout products ship within 48 working hours.
- Pillow Inserts are not stocked at our facility and need to be ordered. We receive shipments once a week. Depending on when your order is received, we will ship your pillow inserts within 1-2 weeks from time of order.
- Made to order pillows are made to order. We do not stock any materials.They must be ordered and sent off to upholsterer to be sewn. These take anywhere from 2-4 weeks to be completed. We keep you well in the loop with communications to let you know where your order is within this process.
Check Your Address
Please be sure the shipping address you provide is correct before placing your order as we are charged for address corrections. Thank you double checking your address information.
Packaging
We ship our pillow covers in a clear water proof poly bag prior to inserting into the white poly mailer bag. All of our covers include a chipboard pad to strengthen the structural integrity of the product that assists with keeping the covers wrinkle free during shipping.
Questions about shipping or need expedited service? Email us at shipping@decurban.com