Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Custom orders from our customization program are unable to be returned. These are made to order and our initial sales process allows you to order fabric swatches to be sure the fabrics match your vision. We do not guarantee dye lots, or pattern repeats.
To complete your return, we require a receipt or proof of purchase. Please email firstname.lastname@example.org for any additional questions.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Retro Attractive Decurban, LLC., 2324 Euclid, 1, Berwyn IL 60402, United States.
To return your product, you should mail your product to: Retro Attractive Decurban, LLC. , 2324 Euclid, 1, Berwyn IL 60402, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Free Shipping on Orders over $399 via USPS within the Contiguous 48 States
- We Inspect the Fabric Before We Ship
- We Only Ship to the USA
- Authorized Returns are Not Refunded Shipping Charges. Please Read Our Refund Policy.
- Closeout products ship within 48 working hours.
- Pillow Inserts are not stocked at our facility and need to be ordered. We receive shipments once a week. Depending on when your order is received, we will ship your pillow inserts within 1-2 weeks from time of order.
- Made to order pillows are made to order. We do not stock any materials.They must be ordered and sent off to upholsterer to be sewn. These take anywhere from 2-4 weeks to be completed. We keep you well in the loop with communications to let you know where your order is within this process.